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Using The System
What can I do with ARPDePlay?
Is your system secure?
What browser do I need to use the system?
System Log Out Feature
Registration
If I do not know the activity code, how do I search?
Are there programs that are not available in ARPDePlay?
How do I register for a course?
Can I enroll at the first meeting?
Can I register for a program that has already started?
If I miss a class, can I make it up?
How can I tell if a course is available or if I have been Waitlisted?
How will I know if a spot becomes available after I have waitlisted?
How can I find out my position on the Waitlist?
Can I go to a class if I am on the waitlist?
How can I verify/see what courses my family members are currently registered in?
How do I register a child/person from another family?
Can I take my other child to my son or daughter's class?
My child is not in the age range. Are there exceptions?
How do I withdraw from a course?
How do I transfer to another course?
Will I still receive a confirmation receipt in the mail?
Payment
I don't feel comfortable using a credit card over the Internet. Can I still use ARPDePlay to register?
Can I pay for part of the class now and part of the class later? What if I currently have a balance due on my account?
Can you 'store' my credit card information for future use?
My credit card transaction failed. Am I enrolled in the class? What do I do?
I decided to not register for a class. How do I make sure my account has not been charged?
What is your refund policy?
Financial Assistance
My Account
I am a new customer. How do I set up an account?
I would like to add one or more family members to my account. How do I do this?
I would like to change my mailing or e-mail address. How can I do this?
What e-mail address should my family provide for ARPDePlay?
What is your Refund Policy?
What do I do if I am denied access to my Account?
Client Barcodes and PIN Numbers
What are "Client Barcodes" and "PIN Numbers" and how can I get them?
What is the difference between a "Client Barcode" and a "PIN Number"?
I forgot my Client Barcodes and/or PIN Number. Now what should I do?
I am a non-resident, do I qualify for access codes?
I signed into my account with a family member's Client Barcode instead of mine (Main Contact). What happens?
Using The System
What can I do with ARPDePlay?
You can use ARPDePlay to register yourself or another household member for courses, make a payment, check transaction history and check your account balance.
Is your system secure?
We have taken many steps to ensure the security of your transaction. Some of these steps involved adopting industry standards. The ARPDePlay system employs 128-bit encryption, the highest form of encryption available to the public.
What browser do I need to use the system?
ARPDePlay is best viewed on Windows PCs using Internet Explorer 5.0 and higher and Netscape 6.3.2 and higher. For Macintosh computers, Internet Explorer 5.1 is suggested as a minimum.
System Log Out Feature
Once you have logged into My Basket or My Account, you have 10 minutes of inactivity before being automatically logged out of the secure area.
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Registration
If I do not know the activity code, how do I search?
To search, view and register for an activity, go to Activity tab, click on the specific age group of the interested party and browse for an activity.
Are there programs that are not available in ARPDePlay?
Yes. Some programs that require signed liability waivers and program-specific information will not be available through ARPDePlay.
How do I register for a course?
a. Enter your Client Barcode and PIN Number under the "My Accounts" tab.
b. Search for programs on the "Activity Search" tab (see Question #1 - If I do not know the activity code, how do I search?)
c. ADD the desired course to your Basket
d. For each registration, select the family member you wish to register from the Client Selection drop box.
e. Once you have all the desired courses in your basket, Go to Check Out button.
f. You must make payment with either a MasterCard or VISA to finalize your purchases.
g. REMEMBER TO PRINT A RECEIPT FOR YOUR RECORDS. If you successfully completed your transaction, your printed receipt will serve as your confirmation. Just attend your class/program at the starting date, time and location. Save this receipt because there is a charge of $5 per receipt to reprint receipts.
Can I enroll at the first meeting?
Due to the popularity of our programs, pre-registration is required at least a week before class starts. This is also necessary for quality control and fairness to those on the Waitlist. Classes that do not meet the minimum enrollment requirement will be cancelled.
Can I register for a program that has already started?
Once an activity has started, it is no longer available for online registration. You may, however, be able to register in person or by phone depending on whether or not the teacher will accept late registrations. Please call Alameda Recreation and Park Department Staff, (510) 747-7529, during regular business hours for further information
If I miss a class, can I make it up?
NO. The class dates are as advertised. Alameda Recreation and Park Department does not require the instructor to allow make-ups unless a class meeting is cancelled by Alameda Recreation and Park Department or the Instructor.
How can I tell if a course is available or if I have been Waitlisted?
When searching for a course, before adding it to your basket, there will either be an ADD or WAITLIST button. On the rare occasion, clients may simultaneously select ADD to register for the last available spot for the same course. If this occurs, the unsuccessful client(s) will automatically be waitlisted. When viewing "My Basket", check to see if a course fee appears under the Fee column, indicating that you are registered, or if the word "Waitlist" appears, indicating the course is full and that you have been waitlisted.
Please note: If you waitlist for a course and then register for the same course (but a different session date), the waitlist position may automatically be deleted by the system. If you still wish to be waitlisted for your first choice, go back and waitlist again.
How will I know if a spot becomes available after I have waitlisted?
If a spot should become available due to another person canceling or transferring out of the class, you will receive a call from the Alameda Recreation and Park Department Staff. At that time, you can decide whether to take or decline the spot. It is your responsibility to ensure we have your most up-to-date contact information on file. If we leave a message for you on an answering machine, you must return our call by the end of the next business day or the spot will be given to the next person on the waitlist.
How can I find out my position on the Waitlist?
We are not permitted to confirm your present waitlist position via ARPDePlay as positions constantly change due to transfers and cancellations. You must contact the main office staff to confirm your exact location on the waitlist. If you wish to register in another class and your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference.
Please note, if you waitlist and then register for the same course (but a different session date) the waitlist position will automatically be deleted by the system. If you still wish to be waitlisted for your first choice, you must go back in and waitlist again.
Can I go to a class if I am on the waitlist?
No. You need to wait until contacted by Alameda Recreation and Park Department Staff before attending.
How can I verify/see what courses my family members are currently registered in?
a. Click on the My Account tab.
b. Enter your Client Barcode and PIN Number.
c. My Account will contain the names of all your family members.
d. Click the History button to see details of current registrations.
e. Click the Details button to see personal data on file.
How do I register a child/person from another family?
Due to the confidentiality of Client Barcode and PIN Numbers, the Main Contact of the account (that the child is a member of), should be the person responsible for registering the child.
Can I take my other child to my son or daughter's class?
NO. When the description states Parent Participation Required, additional children may not attend unless enrolled. This enables one-on-one parent/child participation and gives you the full benefit of the class.
My child is not in the age range. Are there exceptions?
No. For our children's programs, the age ranges are firm. Instructors are aware of the developmental needs of children and tailor specific classes to meet those needs. Allowing children that do not meet the requirements into a program could potentially cause distractions and lower the quality of the program for all participants.
How do I withdraw from a course?
To withdraw from a course, you must contact the Alameda Recreation and Park Department Staff by phone, (510) 747-7529, or by e-mail at arpd@ci.alameda.ca.us. We will be happy to assist you with your transaction. Refunds are no longer issued. Once a withdrawal has been completed, your ARPDePlay account will be credited, less a $15 administrative fee, to be used by you or anyone in your family for any future ARPD class/program.
How do I transfer to another course?
Please contact Alameda Recreation and Park Department Staff at (510) 747-7529 during regular business hours. We will be happy to assist you with this. Please note: There is a $15 administrative fee payable at the time we transfer you to another course.
Will I still receive a confirmation receipt in the mail?
NO. If you register online, you can print your own receipt after you have successfully completed your registration. Your printed receipt will serve as your confirmation. Just attend your class/program at the starting date, time and location. Save this receipt because there is a charge of $5 per receipt to reprint receipts.
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Payment
I don't feel comfortable using a credit card over the Internet. Can I still use ARPDePlay to register?
NO. ARPDePlay uses a variety of security measures to maintain the safety of your personal information. Credit card numbers are encrypted in our secure database that is located behind a firewall. All personal information collected on ARPDePlay is stored in a secure operating environment that is not available to the public. All credit card information supplied by users is transmitted via Secure Socket Layer (SSL) technology.
If you still do not want to use a credit card to register online, you may call the Alameda Recreation and Park Department Staff at (510) 747-7529 to register by phone or come into our office during regular business hours. We will be happy to assist you with your registration.
Note: Payment in full for registrations in ARPDePlay is required to successfully complete the transaction. We do not offer payment plans.
Can I pay for part of the class now and part of the class later? What if I currently have a balance due on my account?
NO. When using ARPDePlay, you must pay your entire account balance at the time of registration to successfully complete the transaction. If you do not make a payment in full, all your transactions will be voided and you will not be enrolled in the program(s).
Can you 'store' my credit card information for future use?
No. Each time you register for a program, you must supply credit card information.
My credit card transaction failed. Am I enrolled in the class? What do I do?
No. Your enrollment in classes will not go through unless payment is collected. Some common errors with credit card transactions may include:
a. Incorrect entry of the numbers or expiration date. Make sure that you select the correct month and year from the drop-down menu.
b. We only accept MasterCard or VISA. Please try to re-enter your card or select a different card for the transaction. If you continue to get an error message, please call your credit card company.
I decided to not register for a class. How do I make sure my account has not been charged?
Your registration is only complete after you complete the Check Out process. Select My Account to review your transactions.
What is your refund policy?
Registration fees for programs cancelled by Alameda Recreation and Park Department Staff will be fully refunded.
a. Refunds will no longer be issued. If you cancel your registration at least 5 days before the start of the class/program, Alameda Recreation and Park Department Staff will credit your ARPDePlay account less a $15 administrative fee for you or any of your family members to use for any future ARPD class or program.
b. Refunds will no longer be issued. If you cancel your registration after the start of the class/program, Alameda Recreation and Parks will issue a prorated credit less a $15 administrative fee on your ARPDePlay account for you or any of your family members to use for any future ARPD class or program.
c. We cannot issue refunds for certain programs after registration due to the nature of the program (ie, pre-paid admission tickets, bus transportation, etc.).
Financial Assistance
A Scholarship Fund is available to cover a portion of fees charged. Limited funds are available to provide financial assistance for city of Alameda residents who are 17 years or under to participate in recreational activities. Scholarships cover a portion of the fees charged. For additional information, please contact Alameda Recreation and Park Department Staff, (510) 747-7529. If a scholarship is approved, registration and payments must be made in the Alameda Recreation and Park Department Office. Online registration is not available for scholarships at this time.
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My Account
I am a new customer. How do I set up an account?
In order to set up an account, we need the following information:
a. Name of Main Contact, and Name(s) and Birthdate(s) (if under 18 years) of any family members you wish to have on your account
b. Home Address
c. All Phone Numbers (Home, Work & Cell)
d. Indicate if anyone in your family has any medical issues or allergies that we need to be aware of.
e. E-mail Address
You may e-mail this information to us (arpd@ci.alameda.ca.us) and as soon as we have your account set up, we will forward your Client Barcode and PIN Number back to you or you may also contact Alameda Recreation and Park Department Staff at (510) 747-7529 during regular business hours. If you create a new account online, please allow 1-2 business days to be processed.
I would like to add one or more family members to my account. How do I do this?
If you are adding a family member and require a Client Barcode, please contact the Alameda Recreation and Park Department Staff, (510) 747-7529 during regular business hours.
I would like to change my mailing or e-mail address. How can I do this?
In order to change your address in the system, please contact Alameda Recreation and Park Department Staff, (510) 757-7529 or e-mail us at arpd@ci.alameda.ca.us with the Main Contact's name, e-mail address to be added, your present address and home phone number followed by the address and phone number of your new location.
What e-mail address should my family provide for ARPDePlay?
Only the e-mail address of the Main Contact is logged into the system. This enables the account holder to control who has access to the PIN Number with the "I Forgot My Client Barcode & PIN Number" function.
What is your Refund Policy?
If you are not completely satisfied with the activities and programs offered, we will assist you in the following ways:
a. Transfer you to another activity or class.
b. Credit a prorated amount less a $15 administrative fee to your ARPDePlay account, which can then be used by you or any of your family members for any future ARPD recreation class/program
*Refunds, credits or transfers will not be issued after the program or session has ended. Please call Alameda Recreation and Park Department Staff at (510) 747-7529 during business hours to request a credit or transfer at least 5 days prior to the start of the program.
What do I do if I am denied access to my Account?
The following are some of the reasons you may have been locked out of your account:
a. You entered 5 invalid logins to access your account (which includes trying to enter your PIN Number in the Client Barcode area). Please contact the Alameda Recreation and Park Department Staff at (510) 747-7529 during regular business hours to unlock your account.
b. You ceased using ARPDePlay for a period of 10 minutes or longer. Please "refresh" the system and log back in.
c. You registered for a course, did not "GO TO CHECKOUT" to complete the payment process and then ceased using the system for 10 minutes or longer. Please "refresh" and log back into the system. If you find that you still cannot reregister into the original course because it indicates the spot has been reserved, please contact Alameda Recreation and Park Department Staff at (510) 747-7529 advising us of such. If you do not notify us, it may take up to 4 hours to clear on its own.
d. Your account may have been frozen by Alameda Recreation and Park Department Accounting Staff. Please contact the Alameda Recreation and Park Department Staff at (510) 747-7529 during business hours.
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Client Barcodes PIN Numbers
What are "Client Barcodes" and "PIN Numbers" and how can I get them?
Each family member has a different Client Barcode, however, there is only ONE PIN Number that is shared by all family members. The system only e-mails the Main Contact's Client Barcode and the PIN Number, as this is all that is required to access your family account. You can then select any family member to register by adding them to your basket.
If you have never registered for a course before and you would like a new Client Barcode and PIN Number to be issued to you, please call the Alameda Recreation and Park Department Staff, (510) 757-7529 during business hours.
What is the difference between a "Client Barcode" and a "PIN Number"?
Every member of your family has his/her own individual ID that identifies them to the system. However, your PIN Number is shared by the family and allows you to log on to the system. Your PIN Number should be kept confidential and can be changed by going to the top right of the "My Account" tab.
I forgot my Client Barcodes and/or PIN Number. Now what should I do?
If your e-mail address is in our database, you can click on the "I forgot my Client Barcode and/or PIN Number" link on the "My Account" tab where you log into the system. Only the Main Contact's ID and PIN Number will be e-mailed to you as this is all that is required to access your family account. You can then select any family member to register by adding them to your basket. If your e-mail address is not recognized, you will receive a message that we were unable to e-mail the information to you. Please call the Alameda Recreation and Park Department Staff during business hours, (510) 747-7529 or e-mail us at arpd@ci.alameda.ca.us with the Main Contact's name, address, all phone numbers (home, work & cell) and e-mail address.
I am a non-resident, do I qualify for access codes?
Yes. The registration process is the same for both residents and non-residents. However, non-resident fees may be different from resident fees.
I signed into my account with a family member's Client Barcode instead of mine (Main Contact). What happens?
It does not matter which Client Barcode you use to enter the system. These numbers are to ensure that you have the correct family account. The area you need to be aware of is when you "add" an activity to your basket, you must select the correct family member to register. If you have signed in and registered using another family member's Client Barcode, the receipt and payment will still go through as the Main Contact.
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Click on the snapping computer picture to take you directly to www.arpdeplay.com.
Still need help? Please call ARPD at (510) 747-7529 during regular business hours or e-mail us (arpd@ci.alameda.ca.us). We will be happy to assist you.
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